David C.

I purchased a static bike as a gift to my mom in the US (I'm living in Australia). About 30 minutes after purchasing my mum tells me that she cannot use the upright bikes; rather, she must use recumbent because of her back issues. I immediately contact their customer support via both chat and email to cancel the order. About an hour and a half later I receive a reply from Decathlon telling me that they cannot cancel the order because they have already dispatched the bike but they will provide instructions on how to return. I'm surprised at this given that I just purchased the bike a couple of hours earlier. I'm not happy; I do not want my mom to go through all the trouble and spending time she does not have into returning a bike. I receive an email saying that my return request has been approved and will receive an over sized item label for return as well as further instructions. I receive nothing. I must keep contacting customer support to useless information drop by drop. In the last email I was informed that they won't pay for the return costs and I must ship the bike from Chicago to California.

I will never purchase from Decathlon in the US again.