I wish I would have read these reviews beforehand, because it is all true! I ordered a nice, leather laptop bag for my husband, but received a cheap looking, fake leather bag that was clearly not the same bag as the online pictures. Naturally, we decided to return it and I have received no money back and cannot get ahold of anyone. Mind you, when I wanted to return the bag someone was more than happy to help me emailing multiple times. Now that I sent it there is silence and they have no phone number so there is no way to actually get ahold of them. I wish I could give this company a zero star review!