David H.

I ordered a small shelf from Industry West four months ago and I'm still waiting. I was told before I made the purchase that preorders ship first. This was untrue. After 3 months the product finally showed as in stock, but that was a month ago and still no product. The customer service is very poor especially from the so called support manager. I learned after purchasing the same shelf from the same manufacturer is available from a local retailer who assured me he could deliver within two weeks. This is what I get for not shopping locally. BEWARE! The only thing that moves fast at Industry West is the hit on your AMEX.