David j.

So called experts, especially '' Mr. Carlos Peña Renis '' expert in '' Jewelry '' category is very arrogant, rude & unprofessional.
I have seem many sellers, who are complaining against this person, because so called expert has been rejecting many lots ( items) from many sellers without any reason even their items are certified by reputed labs in the EU.
And now all these sellers are turning back to eBay & etc selling sites.
Which indeed is not only a big loss in terms of '' Revenue ''for Catawiki but also losing many sellers, because of these type of unprofessional & rude experts.
A group of sellers from UK, Germany & France have tried to contact the Higher Department in Catawiki, but as you know Catawiki's customer service is completely broken down.
I even tried many times to reach their higher management and to explain them that they are losing a huge sum of money, but no one cares and you are not connected to the right people.
The higher departments infact they dont know what is happening in the lower part by these so called '' Experts '' which is harming their hard work.