David L.

I read some reviews suggesting that customer service might be hit or miss. I was also wary about a site that sells bike parts with a web name that was only about low prices. But I took a chance, and all worked out fine.

I ordered a pair of MTB shorts that I could not find available anywhere else (I wanted a particular style and color and size). I received confirmation emails and the shorts arrived in what I thought was a short amount of time. The item was exactly as described.

I also emailed their customer service to give them a heads up about how their services were received and I received a personal email back within a day, sharing how their staff were riders as well. I appreciated the personal response and the fact that there are at least some staffers who are bikers.

I would recommend their site.

I purchased a Timbuk2 bag.
After making my purchase, the site indicated that a confirmation email would be sent to me. But that email didn't arrive in my Gmail inbox for another day. So I worried a little, especially in view of some of the negative reviews I had read.

However, I then received another email about a day later indicating that my order was processed and being shipped. This gave me some reassurance.

And lo and behold, the item arrived, new, as described. I was actually surprised, given that the item is no longer available on the manufacturer's website.

I emailed Zozo customer support to share my experience they responded within 1 business day. I appreciated that.

So except for the rough start, I would recommend this site. All went well in the end.