I have bought several things from Tophatter, with mixed results. Most of the things were what was advertised, but the Backup Camera I bought was just a camera lens with two wires leading out of it. Not what i expected.
The shipping and tracking are weird. The shipping company ships from China, and the tracking will show that the package is "Delivered" when it hits Los Angeles. The tracking is represented by a green line with several dots on it. Los Angeles is the second to the last dot, with your address being the last dot. Since the shipping company is Chinese, they monitor the shipping to the LA destination, and then hand it off to the US Postal Service. They then call it "Delivered", which is somewhat misleading. A week later, the item will show up in your mailbox. This has happened twice to me, and I finally got the whole picture when I called the shipping customer service.
Hi David,
Thank you for your review.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
For Internationally shipped items, the package actually transferred from one international carrier to another, and is delivered by the destination carrier. In some instance the item will show delivered when handed off from one carrier to the next. No worries, we are able to confirm if the item is still in transit or actually delivered. I hope this helps.
Kind Regards,
Angelique