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david p.

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1 Review by david

PC Magazine

  • PC Magazine

“'How To Talk to a Real Person', a story published by PCMAG, which lists no phone# on its own site”
4/11/19

Purchased a Sony product that didn't last 30 days. No response from customer service. Their policy, in part, is "PCMag Shop items may be returned within 30 days from the delivery date," which, for my item was March 13,2019 (I have proof of delivery). But there is no response from customer service which is only an email portal.

How ironic that PC MAG actually published an article titled: How To Talk to a Real Person: The Ultimate Customer Support Phone Number Directory: https://protect-us.mimecast.com/s/-NEECmZ01DijYOlkCBbx1O?domain=urldefense.proofpoint.com.

  • Comments (1)
  • 21.8K Views
Helpful  (10)
Thank you
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Margaret M. – PC Magazine Rep

Hello David P,

We sincerely apologize for your negative experience. As of today we do not operate a call center. We have responded to your requests on our email channel and will be happy to help you with your Sony TV. Please let us know if you need additional help with your TV.

Thank you PCMag Shop

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