I ordered Samsung OE Batteries; a Disassembly Tool Kit; & some phone Adhesive Tape - to help in fixing our two Samsung Galaxy S7 phones. The battery on my wife's phone was completely toast and swollen. A couple of the items were back-ordered; which was very clear before you ordered. Anyway - after some time - they sent everything (including Genuine OE SAMSUNG Batteries as we had ordered) except for the Tool Kit - and I authorized the additional wait time. But when that came and went - they put together essentially almost the same tool kit; credited back the funds for the kit ordered; and shipped out what they had put together - at no charge. I was very impressed with their dedication to the Customer. My experience with them was 100% positive.