David Z.

Completely unreliable service. We reserved car service for our client and requested pick up when flight arrives as they are vip and business class. Flight arrived at 7:20 am in Munich and they were out at 7:35 am. They had to wait for the driver until 8:25 am to arrive.
When they finally got in the vehicle and got on the highway driver asked if he can go of route to find gas station to fill out the gas. After 9 hrs flight and almost an hour waiting they wasted another 15 min for him to look and fill the gas.
Completely unprofessional and beyond any limo standards. We reached out to Blacklane Customer service team and there agent Mark who could not make this right other than confirming that our client had waited for almost an hour where driver should be waiting for him.

The company was rude, arrogant and not a business I would ever use again or reccomend. I wish I read reviews here before made my booking with this company