DAVOOD R.

I am a regular traveler (at least 10 hotel bookings each year for the past 20 years), and I came across Cancelon this morning as I was checking rates for a booking over the next 3 months. The rate was better than other options I had and the cancellation policy allowed me cancel it one week before my stay. I jumped on it, but after entering the credit card number and pressing the confirmation, I was notified that there was a $25 processing fee for any cancellation! This was a shock. I did not see this fee before confirming my booking and I don't remember anything like this in my past hotel bookings. I checked the pages leading to the booking and the fee was not mentioned anywhere on those pages. I immediately called the company and they confirmed that the fee is there and I will be charged if I cancel my reservation even right when it is made! Stop misleading your customers and put that damn $25 fee on the booking page!