Worst company I've ever dealt with. Misrepresented EVERYTHING! Especially return policy. When the product arrived a month late I tried to return. They said sure, this is the procedure but you have to pay shipping. Did exactly as I was told and they refused the delivery. Ended up costing me over $100 to UPS because they lied
Tip for consumers: When I left a negative review in hopes of preventing someone else from being duped my these people, they responded with total lies
I ordered a vacuum after checking in online chat about returns—even took a photo of the ask. After weeks I contacted ThinkVacuum for a tracking number. It was list, they reshipped but the second shipment was delayed so I was forced to purchase a vacuum from another store. When their finally arrived I contacted their customer service for the return. I followed their instructions and paid the $53 return shipping. They refused the delivery and th3 refund saying I had no proof. Would you pay $53 and go to the trouble of returning a product if the company told you they would not refund?