Dawn H.

On 12/1/2020 I placed an order via standard delivery thinking the shipper would be the snail mail FedEx Smart Post. Imagine my surprise when 4 days later I find out OSP is using Newgistics as their shipper, not FedEx Smart post, which always added another 1-2 days to delivery time because it was delivered by USPS. Newgistics has a "F" rating at BBB.org and hundreds of 1 star ratings on review websites. True to their horrible ratings, I was given EDD's of 12/10,12/11, and then 12/15. The order sat in NJ for 6 days with no movement, even though USPS (which is the final delivery service) said they received shipping info on 12/5. They didn't get the order until 12/14, and finally on 12/17 it's supposedly out for delivery today. It took almost 3 WEEKS to get this order. OSP KNOWS how horrible Newgistic's ratings are, I've repeatedly called and told them myself, but they don't care. They got their money on 12/5 when the order "shipped" but I had to wait another TWO WEEKS to get it! NEVER AGAIN! I will NEVER order anything else from OSP again because their standard shipping via Newgistics stinks and their pricing for expedited shipping is outrageous at between $21.98 and $30.98. Unless you have weeks to wait for your order, DON'T order from OSP!

According to FedEx's website, the package I ordered was supposed to be out for delivery today, but there hasn't been any movement on it since 11/17 when it arrived in WV. The FedEx rep said I'd have to contact Christianbooks.com to get them to initiate filing a lost claim because they don't allow the customers to do it. Called Christianbooks.com and was told that they won't file a lost claim until after 11/25 because it could still be delivered by 11/25 even though FedEx themselves say it's lost and they have no idea where it is. I have to wait an additional week before filing a claim, which is ridiculous! I will NEVER order from Christianbooks.com again and definitely DO NOT recommend anyone else order from them.

After 5 days of waiting for my paid for handbag to ship and leaving the seller a comment politely asking when the item would ship, with no response, I get an email from Poshmark saying the seller cancelled the order because she changed her mind. This seller DESERVES negative feedback because she was on her Poshmark account 4 different times during these 5 days and not once did she have the decency to let me know she'd changed her mind about the sale. Unfortunately, there's NO WAY to leave negative feedback for sellers in order to warn other potential buyers about them. I'm going back to buying from Ebay and Etsy where the sellers have reviews. Poshmark stinks and I just deleted my account!

I paid $29.98 for overnight shipping and they only reimbursed me $19.99 instead of the entire amount! They didn't get my order out on time, I'm inconvenienced, but they're not going to compensate me for their mistake. I'm done with them, their incompetent service, and their cheap-made clothes that don't last.

I contacted PayPal and explained to them that BN.com refused to cancel an order for a book they don't have in stock and have no idea when or if it will ever be in stock again. The PayPal customer rep told me she would contact the BN.com PayPal liaison person and have the order cancelled because BN.com can't fulfill the order. She said it would take 24-48 hours before the pending charge from BN.com would be taken off my PP account. It's now been 72 hours and the pending charge is still there. I am so tired of being lied to by customer reps!

Ordered book for delivery 12/22/17 as Christmas gift. BN.com doesn't have book in stock, don't have any idea when or if they'll have the book back in stock, but they REFUSE to cancel the order. Evidently their policy is once the order goes to warehouse, even if they don't have it in stock and can't fulfill the order, they won't cancel the order - it sits there until they get the book no matter if it's days, weeks, or months, but they REFUSE to cancel it. UPDATE: 12/26/17 and BN.com still REFUSES to cancel this order even though they still don't have the book in stock. Unbelievable that a company can do this to a customer when they can't fulfill the order and still don't know when or if it'll be in stock.

While I've never had a problem with the fragrances I've ordered from this company, the problem I do have with them is their processing and shipping time. The website states that expedited shipping is 2-3 business days and to me that means you receive your order in 2-3 business days. Other websites I've ordered from like ThePerfumeSpot, Scentiments, and ScentMonkey always process and ship the order the same day (if it's before a certain time) or the next business day. Fragrancenet didn't process my order even the next business day, but TWO business days later. That's completely unacceptable for expedited delivery service of 2-3 business days. And when I emailed them to complain that my order still hadn't been processed and shipped, their reply email stated that they don't guarantee processing and shipping for any certain amount of time. What? Then why don't they change their shipping policy to "expedited shipping will arrive 2-3 business days AFTER we decide we feel like processing your order which could be anywhere from 2 days to whenever the mood strikes us after that." Their horrible processing and shipping policy is exactly why I haven't ordered anything from them in almost 2 years!