Poor customer service, failed to follow to act in compliance with card scheme rules which meant customers are able to commit friendly fraud with ease, you will loose a chargeback even if you have invoices, IPs, addresses, phone numbers, device info, delivery tracking, delivery location GPS, even telephone conversation from customer saying they received the order and all the goods, a problem with the Nochex payment page lead the customer to believe the transaction had failed when it had not. Nochex failed to defend dispute properly resulting in loss of goods and money, had to report to police and report customer for theft as Nochex refused to follow card scheme rules correctly. After taking the issue to the financial ombudsman Nochex paid compensation and were found at fault.
IF YOU RUN A SUCCESSFUL BUSINESS OR ARE WANTING TO YOU SHOULD NOT DO BUSINESS WITH NOCHEX UNDER AN CIRCUMSTANCES!
This is a lie.