Let me start with how skeptical I was when I first found their website, first glance seemed to good to be true. I was searching for a very obscure fuel filter for a dump truck. I had no part numbers to search Google with, but laned on stockwiseauto.com. Not only was the filter in stock (now I had a part number) but was the cheapest price listed on the internet, by a lot. I had my reservations because I had not heard of this site. After doing some research I found overwhelmingly good reviews. I have since made multiple purchases (1980 Chevy dump truck, 1986 f150 and 2012 f250 parts) and the delivery time is always a very short wait. Their customer service is quick to answer questions. They only offer ground shipping, so shipping is a little more expensive than other sites, but the quick turnaround is a positive.
Dear D B,
Thanks for your order and we are sorry for the inconvenienced.
First, about the shipping, please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90/120 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your items beyond this time.
And if your product arrives damaged or is not working, you can return it to us within 7 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:
- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
Photos of the front and the back of the package or box;
Partial shipment slips (if applicable);
Photo or video of the defective item;
Photo or video and a detailed description of the problem;
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team