G M.

No mention of a required minimum 18% gratuity BEFORE you even receive your massage. We had a couples massage and on the form listed the areas we wanted extra attention and neither one of us got that extra attention in the neck and shoulder area that we listed on the form.
These people were not willing to give any sort of credit and were only willing to give a 10% discount if we rebook (we live in a different state)which means I have to spend more money to get a discount but they really didn't care that I was dissatisfied in the first place. As a matter fact I asked for a screenshot of where it showed on their website about the gratuity and I never received it from them because there is no place that shows that.
The two star rating includes the spa not working with us to actually make this a more satisfactory experience and offer some sort of credit back.

The Monroe Louisiana location of the Sleep Number store has a store manager named Quinton Gant that outright lied to us. Yes he told us that the adjustable base was nonrefundable however when we were going to walk away and not sign that piece of paper he reassured us three separate times that if we had difficulty with it the company would take it back. Then he went on to state another lie of a couple who had returned an entire bed just a couple days previous to our purchase. After sleeping on the bed and having numerous problems with the mattresses not lining up (a king split mattress) to sleep IQ not working, the noise of the inflation and deflation and the pump vibration against the bed... well we just didn't like it. Not only that but the major problem was with my scoliosis. The bad made my scoliosis worse and I wanted to return the entire thing but after talking to Customer Service, a case manager, a supervisor and several executives no exception was made in this case and we were just scammed and lied to and betrayed and this store manager would not return calls because he knew he had done wrong.
The Sleep Number executive seem to have a script and no heart for two senior adults.
You could say this company has no customer service at all but to allow a store manager to be an ethical in his sales practices and say whatever he hast to say in order to make a sale is deceit and the company is responsible for that!
We're out several thousand dollars so if you go into a Sleep Number store be sure to take a lawyer with you
By the way your 100 night trial is definitely not free and it cost you $249 if you decide not to keep your mattress but they won't tell you that at the store and it's not documented in their paperwork because they're big on documents