They don't deserve ANY STARS, but to leave a complaint I had to leave 1 star. Stay away from this *******@Pest eliminaters at ALL COST. They treat once to get your money. When you renew they don't care about the service you get. I've now had 2 appointments for the same reason. With no treatment. Sent them out without correct Instructions and materials. I even called to confirm the treatment. When i called Lyndon he Hung up on me, The "MANAGER" because I called and complained and said it was not acceptable to have them come out another day. Now for a 3rd appointment have to be out of work again. We would switch but we will have to pay again for services, which has already been paid to this company. We will definitely not recommend this company or use them at the new house. When I asked for my money back, he said "you are not getting a refund. Bad business practices