Dean D.

I've had a lifetime membership for over 15+ years. I'm not exactly sure when I signed up. I changed jobs in 2006 and I know I had the lifetime membership prior to that. Anyways, my last login was in June 2017 and I still had access to all the exams at that time. I haven't had a need for anything until recently. I tried to login last week and noticed my access was non-existent. I contacted support and was told that I needed proof of my purchase receipt. I don't have records that old, my bank has changed multiple times over the years, and been bought out multiple times. I still had email archives of emails from there stating to "upgrade your unlimited account" which I sent to them. I've read all the reviews here and it sounds like I'm screwed along with the rest of you. So sad, used to be a great service.