Debbie M.

I was exploring purchasing a range of products for a new company from domains to websites, emails, etc. I wanted more information about the different ecommerce options, so I tried the chat feature and was connected to Chaithra.

Chaithra is completed uneducated about the products on Register.com. She could not answer simple questions such as what marketing platforms are included with the premium service. She refused to transfer me to a supervisor. She tried to pass me off to another team claiming they were open, but I called while still in the chat with her to find they had closed over 2 hours earlier. She acknowledged later that she was aware of this situation.

I repeatedly asked for the end-of-conversation survey I was told she would send when I realized she couldn't help me. It's more than 20 minutes later, and she refuses to send it because she knows I will leave a negative internal review.

Clearly I won't be using your service since the customer service is completely unprofessional, dishonest, and untrained. This site needs to thoroughly reconsider the people they are employing and the lack of training provided to them.