Debbie C.

PPL Motor Homes Service Department has a serious lack of integrity! They lie, they overcharge and it appears they are not well versed in fixing RV's. If they say they will call you, don't hold your breath, you will need to call them and if you actually get someone to answer you are incredibly lucky. They tell you they spent all this time on your RV - a lie! They come up with some ridiculous "industry standard" and what should only be 30 minutes they'll say is multiple hours. If it takes so long to identify a pretty basic situation, clearly they have no idea what they are doing! There is no communication between them, none of them seems to know what the other is doing. A few years ago I took my RV there and they did a decent job, since then they have obviously had employee turnover. Guess the ones that knew what they were doing, got tired of working for a company with no integrity and left. The current folks must take classes in customer deception, cause they seem to be good at that.