Debbie H.

My son has been trying to get help his whole adult life and I've been trying to get him help since he was 14 and they don't listen to what your needs are they don't send you to the appropriate facility so you never get the help that you're supposed to today I tried to call and talk to three different employees one hung up on me that would be Miss Lisa from down south and she was like Miss Debbie and then there was an Alicia and she said she couldn't do anything because my son wasn't right there but he's in the hospital so he wouldn't be right here with me and then the last one hung up on me because she said I refuse to give her appropriate information when I was telling her I had the Social Security number she over talked me and then hung up on me I don't know what kind of a joke of insurance this is but if you're looking for mental health Magellan is not I repeat is not the insurance you want to get they have the worst therapist the worst psychiatrist and the worst psychologist. They don't care it's a shame that Keystone Mercy still on has them as their mental health on the card I am going to be contacting add them because if my son dies I'm going to sue every single person that I talk to and then you have to live with the fact that you work in a mental health facility insurance and don't give any Karma is a $#*!