They have some nice pieces some of which are made and shipped from Europe so if the shelves for the unit you ordered don't get included in the box that's being shipped from Italy, instead of waiting just the normal 12 weeks for the item you have to wait 24 weeks for the whole thing to arrive. They don't have fedex in Italy?. DWR needs to shure this up because they don't warn you about this before it happens. But the sales people meet this flaw with a smile so I guess that's something!