I recently used this company for the first time to order an art canvas. When it arrived I thought the colors were not as vibrant as the image on the website. When I called they were so nice and helpful. They told me to send a photo of the canvas and their design team would review it. Within a couple of days they told me they would re-do the canvas and even set up UPS to come pick it up from my home. I just received the "new" canvas and it's perfect! This is a wonderful company and I look forward to ordering more custom made items from them!