I was scammed and homewaway would not help at all. They said the owners email account that went from their site to them was hacked and so I was communicating with someone other than owner. Home away knew it was hacked and said they sent a mass email out which I never received. They said it wasn't their problem even though the contract I received had all there logos and was the same one they use would not help us get our money back. DONT USE HOMEAWAY!