Deborah M.

I have been a loyal Vitacost customer for at least 15 years. Today was the final straw -- I received an order with two liquid items (coconut milk) completely demolished, soaking the package and destroying everything else in the order. After spending an hour cleaning up this mess, I tossed everything that was destroyed out and contacted Vitacost for a whopping refund of $5.00. Get this: no picture, no refund. I explained to the customer service person that everything was in the dumpster, and she said 'no photo, no refund.' My response was: after spending thousands of dollars with your company, you want me to go to the dumpster to take a photo?' No thanks. I'll never order anything from them again. I hope this review steers any potential customers away from this company. They do not value their loyal customers.

Three weeks ago, I placed an order for air filters for my device via BluAir's website. One week later, no air filter was received and on their website, the order was marked 'closed.' I called their customer service line and was told my order would be reinstated. I requested an email confirmation. No order was received, no email confirmation was received. Today, I called their customer service line again and asked that the order be completely removed. I also removed my payment information from the website. Instead of a cancellation, they reinstated my order and somehow charged my credit card (to something called 'Adyen Integration', which is just bizarre. I called again to cancel, and was told it could not be cancelled immediately. I had no recourse but to call my credit card company and place a dispute on the charge. I also filed a complaint with the Better Business Bureau. I regret ever purchasing one of their products.