Today I spoke to an IRS agent. Unfortunately I had to wait over an hour to reach someone. However the agent I spoke with was truly wonderful. Her name is Mrs Hollingsworth. I called from Washington state and had questions regarding my sons account. Long story short my son and I were eventually on the line. This employee was working past her shift to help us. She was professional but at the same time had a good sense of humor. She provided us with the necessary information to get my sons account up to date. She truly is a gem and the IRS is lucky to have her as an employee.