Deborah F.

I am going through the same problem with Qlink wireless My phone has been sitting in the fulfillment dept. longer than a month. 2 weeks ago, I was told that a shipping label has been printed and the phone still has not been shipped out. I guess the label has accumulated so much dust on a shelf somewhere. I spoke this morning with customer service which was totally useless and a waste of my time. My phone that has been sitting in the fulfillment dept. for over a month is still going to be sitting there with no shipment date foreseen in the near future. This company has my social security and other personal information on me. I am very concerned if this company does provide free phones and service for those if us who qualify through a government program. I am wondering if this company is a legitimate phone provider that says they are contracted with the federal government. I am calling the government to see if Qlink wireless is legit. And if so, I am going to file a complaint. There is no excuse for Qlink wireless to be treating people like us poorly who are low income and unable to afford a phone services. If I was a paying customer, I would of had a phone through Qlink wireless within a few days along with supportive customer service.
I read a review from someone who is placing the blame on the government for Qlink free phone program. Qlink wireless is the one to blame for not being able to provide phones as promise to customers in their e-mail. The emails for the past 4 weeks that I have been receiving from Qlink wireless is as follows: (please note as of 1/15/2020, I still have not received a phone).

This is the most recent email response that I received from Qlink. They were extremely not helpful and unwilling to help resolve the problem with shipping out the phone. The answer I received was that they did not know when my phone will be shipped out to me.

Recent email response from customer service Qlink wireless.

Please Call us!
We received your recent request, and unfortunately, we're unable to resolve this matter via email. We definitely want to help you. Just give us a call, so we can assist you.

How to Reach Us:

*

Questions? Visit our online Help Center for more information about Q Link Wireless.

Below is a repeated emails that I have received: (5 weeks and STILL waiting for a phone as 1/15/20) This email and other emails stating that my phone is in the fulfillment dept to be shipped out. These email stating that the phone is being processed for shipping is misrepresentation and under false pretense.

Get Ready to receive Your Free-Cell Phone

Dear $Order. BillToFirstName $Order. BillToLastName,

Your application has been approved and is currently processing in our shipping department. Q Link cell phones are shipped by the United States Postal Service with service through UPS. Once your phone is shipped, you will receive an email with your Q Link phone number and your tracking number.

Please look out for this email as it contains important information.

Thank you for choosing Q Link Wireless as your Lifeline provider.

UPDATE 1/15/2020 I DID SOME RESEARCH AND FOUND ANOTHER PHONE PROVIDER THAT PROVIDES THE GOVERNMENT FREE PHONE PROGRAM. THIS PROVIDER IS VERY REPUTABLE. GOOD CUSTOMER SERVICE ALSO. BELOW IS THE INFORMATION to Safelink:

SAFELINK WIRELESS® is a program provided by TracFone Wireless, Inc. serving eligible households. To participate in the SAFELINK WIRELESS® service, certain eligibility requirements must be met, which are set by each State where the service is provided. These requirements are based on a person's participation in state, Federal support programs, or by meeting the Income Poverty Guidelines as defined by the U.S. Government. SAFELINK WIRELESS® service is limited to