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Easy. But had a long wait for the product to arrive. After reading other reviews I was really worried. I had no return issues as my bathers were good. But others have. Be wary and use PayPal.
I wrote to say I wanted to cancel my order but I never heard from them.
It stated it was an Australian company which I prefer to use. It wasn't until I read the reviews and did a bit of research I discovered it was a Chinese company masquerading.
It was what I had been looking for.
Easy. But have to wait for the product to arrive.
Dear Deborah, thank you for your feedback and your lovely words about our swimsuits and service.
We are so happy to see that you have been enjoying your experience with us. WalkOnBeach aims to provide customers with products of nice designs, high-quality and affordable prices. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We take pride in giving outstanding service to each customer and we're overjoyed to receive your compliments and appreciation. We will keep making progress and presenting better products and services in the future. Looking forward to seeing you again soon!
To meet the demands of every customer is the goal of the whole WalkOnBeach team. We'll keep working hard. Come back and see us soon.
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Empty.
Hard to check out and I didn't get my first time order 10%off.
Dear Deborah, thank you for taking the time to give us feedback.
Firstly, we are glad to hear that you are satisfied with our swimsuits. WalkOnBeach aims to provide customers with nice design and high quality products. We take every single customer seriously and are also committed to providing all WalkOnBeach customers with comfortable fit and secure design which meets customers' needs.
Secondly, we’re an online store based in US. Except the warehouse in US, we do have other warehouses elsewhere like China. Meanwhile, we stick to uniform standard to guarantee the quality, no matter where the suits come from.
Third, we promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
If you need any further assistance, please contact us.