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PLEASE DO NOT make the same mistake I did. I ordered from them. 2 days after I
Received the items, I decided that they didn't work well where I had intended to use
Them. I sent them an email to start a refund. Less than a minute, I received a reply telling me that my order is past the 14 days. So they counted the day I ordered but the item was not shipped to me until a week later. So now I am stuck with 2 floor lamps that I have no use. I will NOT order anything from them again.
Tip for consumers:
Don't use this site. There is no phone support. The website to get help is not easy to navigate.
I placed an order on 1/13 and on 1/18 I got an email *claiming* my order has been shipped. As of today, 1/27, I checked my tracking number, it still SHOWS that it's still in pre-shipment stage.The carrier, USPS still has NOT received the product. I have sent email twice and have been over 24 hours; no one from SkinMedix has responded. In addition, I also had called and left voicemail 3x and once again, I have not heard back from SkinMedix. The message says someone will response within 24 hours. That is a BIG fat false statement.
This feels like a scam to me.
--Deborah
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