Deborah T.

We got a credit passed over from buy.com when they purchased the company. It was only $45, so basically we couldn't find anything for that price-in the beginning. Then they started having sales-the money had been in there for over 2 years. My husband broke down and bought a pair of sandals -on sale. The insoles separated the first time they were worn. I'm just so very pissed- the only thing they offered was ANOTHER credit. I wanted my original $45 back. You'd think they'd make an exception in unusual cases. But they have absolutely no room to give a customer what they really want.