Debra A.

I receive all magazines to my correct address. On their app I put my deliver address in and then I also put my billing address in, checked the box that billing and deliver address were the same. Some how, the deliver went to a old address I lived at a year ago. I contacted Ulta and they told me that I would have to go into the app and change my address. I went in and there was NO old address in there. How in the world can a order go out when I specifically put in billing and deliver address were the same? My billing went through and it was a different deliver address. I have reached out to Ulta to let them know about the glitch on their app and they don't listen and send the same generic email back to me. They will not refund me back for something I never received. I have asked numerous times to have a manager give me a call, nothing. EVER. Beware as this company has issues with their website and their app and I wouldn't be surprised if they were hacked which would cause these types of issues.

I used Yelp for the Business marketing and was in a contract for $300 a month clicks and $60 for preferred. November of last year I was charged over $2700 and Yelp Gave me the run around on numerous calls in to them. They told me that I was wrong and they didn't charge me this. I requested they contact accounting and nobody would. The last call was so rude that she insinuated I was trying to rip them off. She stated she was not going to let me play head games with her, also that she knew what I was doing and she was not going to let me get away with it. She would not allow me to talk to a manager, she stated she was the highest their was. I literally recorded the call because I was so astonished, it was over a 30 min recording. I had to get a third party involved and now finally should be seeing it fixed in March 2020, 4 months later. In the mean time, I told them to cancel my account in 4 different occasions and I just got notification over a month later. They charged me until then. Unless you want to get ripped off from this company who has the worst customer service I have ever experienced, I would stay far far away. With the experience I had, they should have no business being a active business, especially handling any sort of reviews for business when they have to be the worst company I have dealt with in a life time. They sell you a package and rip you off, that's how they make the money.