Debra H.

Terrible from start to finish. Ordered entire bathroom including tiles. Tiles didn't arrive. After much chasing (all via chatbot as you can't speak to anyone), I was initially advised to keep waiting, then subsequently told they would arrive two months later and that if I wanted to cancel the order I would need to go via the chatbot again. Bath was delivered damaged but didn't discover until after 7 days (as had to tell bathroom fitters to stand down whilst I sourced new tiles). Asked VP for refund given it was damaged. After waiting 4 days for a response was told no refunds could be given outside the 7 day window. It is dishonest to list tiles as being in stock, providing a delivery date and taking my money, only to notify me they aren't actually in stock after I chased them (no attempt to proactively notify me). I also think their rigidity over the returns policy is outrageous given the circumstances - and frankly any circumstances. Most companies allow 28 days for returns. Would never use this company again. If I could give less than one star I would.