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JTV used to try to make you feel like family. All the things that made their programs special are gone. They axed favorite designers (Janyl Sherman, Artistry of India, etc) without even a thank you and proper sendoff. They've cut customers favorite programs (gemstone shows, The Morning Mix, special pre-recorded Christmas show, the JTV exclusive Holiday Ring, Rockafellas, etc). They've made all the hosts stick to canned format (the price drop dance "No, it's not $799 or $699 or $549..." and the countdown "we're down to only 49, 48, 46,...) Just looks awkward. Yes some hosts do it effectively but others look uncomfortable. Why not let them be themselves? So much more personable. If you want everyone to sell the same way you may as well hire robots. I miss learning about jewelry & gemstones. I do like their return policies. And their customer service has always been exceptional.
Tip for consumers:
They need to fix their shopping cart
Products used:
Jewelry
Debra J.'s review of JTV earned 2 Very Helpful votes
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Hello Debra, we are sorry to hear that some of our hosts do not appeal to you. We try to have a variety of personalities so that all our customers can find someone to connect with while watching the show and shopping with us. We have taken this feedback and have forwarded it to the correct department manager. Thank you for taking the time and writing us a review. We appreciate your collaborative feedback, and thank you for being a part of the JTV family. If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com.