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My first and last time filing with them. Because of the absolute mess that is the IRS backlog (they still have not processed my 2020 and 2021 tax year returns because I mailed paper as I have for 44 years), I decided it best to do electronically. For additional ease, I paid to have the state done at the same time. Within moments of completing and logging off I received a text that both were rejected. I twice corrected what they insist is an error (Previous year AGI and/or PIN---- which I have recorded and verified) only to keep getting the same exact rejection. I paid for nothing. I want my money back.
Products used:
Free tax usa filing for irs and state
Debra S.'s review of FreeTaxUSA earned 5 Very Helpful votes
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Hi Debra, thanks for writing and I'm sorry for any frustration you had with submitting your return electronically. Please note that if you filed your prior year return by mail, you should enter $0 as your prior year AGI. The IRS e-File system does not generally update with mailed information.
Once you have entered or corrected your information, please re-submit your return again to the IRS. There are no additional fees for re-submitting. If you have any additional questions, one of our customer support representatives would be happy to sort this out for you. You can contact them by logging into your account and clicking on the "Contact Support" link or by sending an email to Support@TaxHawk.com.