Dee D.

Terrible online service. Ordered 6 items that were on sale. One by one they cancelled every item except 1.
One by one. So I was sent 5 digital gift cards for each cancelled item. I did 3 online chats asking why the 5 items that were cancelled are still showing as in stock on line. They kept sending these generic texts telling me to be patient and they can understand my frustration. I told them to cancel the last item as it is no longer needed as the WHOLE order was supposed to be a birthday gift that was now ruined. Kept telling me to refuse the delivery. I asked how I was supposed to do that from work. They would not cancel it. It is an electronic item which they refused to return even though it was unopened. A set of head phone. Unopened and the store refused to do a refund because it was an electronic item. I had to go over an hour by buss to a store to return the ONE item they sent. They REFUSED to return it.
Every person you speak with is some idiot who cannot speak English or French in INDIA. I hate hate hate Walmart and am completely done with them. EVERY store in Canada is ALL INDIAN people. ALL OF THEM. This is CANADA. Have a variety of people from all backgrounds working in the stores. This will properly reflect Canada. I feel like I am shopping in India. The clerks are rude, they speak in their own language right in from of the customers. It is a discussing experience shopping at Walmart now.

I used a prepaid Mastercard for online shopping. I have done this for years as it is more secure than taking the chance to use my personal credit card. I ordered 3 times in 2 years. The dirst time she insisted I had to refund on a store gift card and I agreed. Big mistake as it took so long to use up the card because their clothes are oversized and not as advertised. Last week I ordered 2 separate orders using the same prepaid card. Over 100 for 5 sale items. I had to return every single item because large fit like a size 18. The sales clerk at the Young and Sheppard store told me I had to return the items to a Reitmans Gift card and I said NO. I do not want to shop at Reaitmans again. I want a refund to the prepaid gift card. She argued with me that it would not go through and that they were not responsible if I did not get a refund. ( I have done a refund on various prepaid cards many times with no issue)
I kept telling her I never had an issue before and she kept trying to push the Reitmans gift card for my 100. Refund. I refused many times. She then tried to get me to look around the store to buy something. No again. She put it through and it said accepted. I said look accepted and that was the end of the conversation. She simply dismissed me and went back to talking to her coworker.
Do these women get commissions for sales? Or are they just to dumb to put a refund through on a prepaid card? It was not a plesant experience and I will not be back.