Deena K.

I've been shopping from Publix instacart for years. This last experience, All of my frozen items were completely thawed, chicken and burgers! They were not even cold at all. I contacted them and all they did was refund me and tell me that, the shopper I had was blocked from delivering to my address in the future. I wanted to know how and why my frozen items were allowed to be thawed out completely to the point where they were warm. Zero explanation from them. They ignored my questions repeatedly! I will never order anything from Publix ever again! They don't care about the customer at all. It's shameful.