I liked my first pair of shoes (BCBG). Not aware I would be automatically charged $39.95 for a monthly membership. I decided to keep to go ahead and just buy shoes since I was told that my money could not be refunded, shoes were ok but could have gotten similar at Rackroom or Payless Shoes for less money. I supposedly cancelled my membership twice and after filing a complaint with the BBB they suddenly claimed that they refunded the money to my account, which is obviously an invisible transaction. STAY AWAY! Shoes are not great quality overall, guess I just happened to get tricked by that one designer pair they had in stock.