Taking a break from them. I had so many pics (now deleted) of messed-up items. It's been 8 months since I've ordered from Amazon Fresh and I was ordering like 2-3X's/month since Summer of 2020. When they are good they are really good but when it's Bad they are REALLY, REALLY BAD. I can't tell you how much Bad Produce, Bad Meat, Melted Stuff, Missing Stuff, Smashed Breads, Crushed Eggs, Dented Cans, etc. I've gotten over the years. Each time I call or go to the site for a refund because who has $ to waste esp these days? Once, I actually got my ENTIRE ORDER REFUNDED ALMOST $300 worth of Food because almost everything was damaged via their driver's lack of care AND the order was over 2hrs late AND MISSING 10+ ITEMS. There have definitely been more MISSES than hits. Also, prices can be VERY EXPENSIVE based upon what time of the Month you are ordering and other factors. Most of us who use these types of services either do not drive or have a car OR for health or other reasons need to have groceries & other items delivered instead of us actually shopping for them in-store. And we are all different ages; its not just the elderly; a lot of@ home Moms or just people working from home also use these grocery delivery services. So many of us Depend on this. Another issue I have which kind of turned me off from AF is 1 of my aunts uses this service and gets SSI + on SNAP. They used to deliver for free $35 for SNAP now it is $150. Most people esp if they live alone or just another person won't always need $150+ in grocery items. So, if your order is below the threshold you pay a delivery FEE (which ain't cheap)...and of course we need to Tip our Drivers because it's just the right thing to do if you have the $ to do so. I actually have been doing Walmart and a friend temporarily staying with me has been driving to pick up the items for free. But everybody can't do this. I know things are higher now but the service is now just too expensive price-wise + delivery fees if not $150+ especially when a lot of times you don't get your items in the right condition or much of to most of the order could be a HOT MESS.
Thank you for taking the time to leave your feedback. This is definitely helpful as the team works to improve the user experience of the app. I will be sure to take this back to the team.