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I am very pleased with the quality of the Dress I purchased, and it looked just like the picture. However, the size I ordered did not fit me, so I sent them an RMA request (which was difficult to find on their website). I got an email back the very next day (on a sunday!) and they told me that it's best if I DO NOT exchange the item. Now I have to purchase another dress in a different size, and send them back the dress that doesn't fit and this has to be at my own expense. I dislike how hard it is to exchange the clothing! It's not simple! And I don't like that I have to buy another dress. What if this one doesn't fit? Do I have to purchase a 3rd dress with my credit card? I don't think I'll be purchasing any more clothing from Milanoo, because the exchange/refund process is not EASY.
Deneen P.'s review of Milanoo earned 2 Very Helpful votes
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Pls Avoid from these types of Fraud people and Bakwas Stuff. They make people fool and never...
Dear Customer,
Please accept my deepest apology regarding your case. We understand your urgent feelings and our customer representatives are always looking for a more convenient way to solve the problems. So could you please offer us the order number we could check it again for you? But please don't worry, although sending back the returning package might take a little bit time, our customer representatives are always here for you if you got some issues and we are improving the procedures. Your greatly understanding is appreciated!
With best regards.