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There is no way to contact them other than email. Unfortunately you will probably email them several times and get very frustrated before you get an answer. We have spent more than two months now trying to make a simple return a romper that was not true to size and did not fit. They have received the product returned according to their directions. SURPRISE, again they are not responding. I have emailed several times asking the status of the return. NOTHING. This has been a customer service nightmare. I am thoroughly disgusted with this company.
Denice G.'s review of deloom earned 10 Very Helpful votes
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I ordered a dress from deloom and had a series of frustrating experiences. First, after ordering,...
Hi Denice/Jessica, I'm very sorry and completely understand your frustration. I see Megan assisted you and I also responded on several occasions. Your return was received on 3/30 (USPS 9405903699300387596650), processed on 4/17 and the refund was posted shortly after. Please understand that returns can take 7-10 business days to processes and can only be posted back to the original form of payment. Again, we're very sorry for any miscommunication. Please feel free to contact me directly at melissa@deloom.com if additional assistance is needed and I'll be happy to help. -Melissa