Denise C.

I have had to go to the Lowe's store in Alachua, FL a zillion times for different needs as we build a house. The appliance dept. and Son, one of the employees has gone above and beyond helping us. Even the delivery people for the appliances were great - as our original w/d combo. Wouldn't fit, so we had to return. We have gotten so many items from them and their return policy is great; they have a special way of tracking all your receipts if you sign up for a special card---great idea.

This was my first time having to buy so many items for a house we are building. I actually worked with one customer service rep - Corey - and he was wonderful. He was very knowledgeable and easy to work with. I found prices to be great and usually got free shipping. The only reason I didn't give 5 stars... is the return policy. I actually never really gave it any thought... but then I needed to return items and since the items came from different suppliers, they would have to be shipped back separately-UGH! Shipping the items back would have been more money than to just keep and try to sell on my own. For the last few items I need, I've gone to Lowe's---easy return policy there. :)

The company actually refunded the amounts charged to me credit card. I received an email stating they had credited the credit card. I'm grateful.