This company is criminal. I made a $878 dollar mistake, clicked when I shouldn't. I called within minutes of the reservation being made. I wanted to upgrade but, nope pay the full amount. Their cancelation fees are the full amount. My husband let them know we would dispute the charge on my card and fight it out with them. Never would recommend them, and there should be a class action lawsuit against them. They are a predatory company, only in it for the money. They sucks!