I recently bought a KidKraft outdoor "pirate" sandbox for my son from DigitalGiftStore.com. I couldn't be happier with my purchase. I placed the order on a Sunday, had tracking information within 2 days... The box was missing a screw needed to attach the top and I contact the store right away. I heard back from them within 3 hours and was told they had contact KidKraft and the screw would be shipped within 24 hours. Sure enough, I had the part in hand within the next three days and my son LOVES his "pirate" ship. Have no complaints at all! The service was great.