Denise S.

Bought a concert ticket for son. Ended up as a dowmloadable eticket paid double for. The name on it was another person and says on ticket not for resale. So I cannot use it at venue as I have already asked and they are doing ID checks. Viagogo only suggested reselling so they get more fees again and the same ticket doing the rounds to everyone. Imagine how much they are making. They wont reind or put my name on. I have reported them to action fraud which is basically the police. Would have put no stars but cannot do it

UPDATE
Today got a telephone call from viagogo promising my money for reselling the ticket. I think is is because I reported them to action fraud and kept emailing them with what was going to happen if I did not receieve a refund or payment for a resold ticket. Keep at them then you may get a refund too Would never buy from them again. I did advise they put on the website you will be buying a ticket with someone elses name on