I have returned a dress 2 to 3 weeks ago and still not had a refund, I have contacted them 5 to 6 times now and still nothing has been credited to my account. The worst site I have ever come accross, now I have contacted trading standards who are looking into this co, once I get a refund I will not open a case with small claim court. DO NOT TOUCH THIS COMPANY.
Hey dear,
Firstly, thanks for shopping with Ericdress.
It’s very disappointing to receive a comment like this. Ericdress has been working hard to offer good and friendly service, and will investigate the concerns you have raised [or you may like to address the specific complaint in a non-defensive way]. I hope you will give us another chance in the future. Can you tell me your Order number so that we can know your problem and solve the problem for you. Waiting for your reply and ready to try our best to help you!
Best wishes
Ericdress Team