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I purchase online frequently from different clothing operations and I really & truly believe that Vixen is the best in the business.
Not only is her clothing of superior quality but the whole online process is wondeful. True, I cannot use multiple coupons at once, which is a bummer but Vixen does give the consumer the opportunity to "earn" coupons. If a review is left with a photo, you get a coupon for $5 off your next purchase. Also, when a purchase is made, reward points are earned which can be "cashed out" for a $5, $10 or $20 coupon depending on how many rewards points you save.
Usually, I have found that tracking numbers are provided the next day & USUALLY shipped that day from Santa Clarita. And shipping is FAST! I live in California & have often received my packages the next day! The shipping process is what has led me to write this review. I LOVE fast shipping!
I recently ordered one of her Miss Kitty Coats & it was packaged beautifully in a big box & I received it the day after I ordered it.
Having a history in the logistics business, it's very obvious to me that Micheline not only values her customers by how quick turnaround is, she cares about how we receive our purchases. LOVE IT.
I've had to return a top in the past and that was very easy as well.
Safe to say, I've been and will continue to be a strong supporter of Vixen.
SHOUT OUT TO THE VIXEN WAREHOUSE TEAM! You guys, who ever you are, you're doing fantastic work & I appreciate you!
Tip for consumers:
The size chart is mostly accurate and the reviews under each item are helpful.
Products used:
Cigarette Pants, Miss Kitty Coat, vegan leather jacket
So after leaving my review, UV sent me an email expressing their concern about the service I received. They also sent me a coupon code to make things better.
I appreciate that they reached out
I love the variety of clothes available but my gripe is the terrible customer service. Email response time is terrible... literally a day or two after the fact and their shipping... the worst in the business. Their site says handling time is 48hrs which is not true. I ordered my product on a Thursday and my order didnt ship till the following Wednesday for a delivery date of the Thursday after that... and we're in the same state as UV! Literally an hr away.
My profession is in the logistics industry and to see this lack of appreciation for their customers is appalling. I hope they figure it out soon...
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I ordered the black floral ingenue dress from Micheline Pitt and it is now my new FAVORITE DRESS...
My daughter's dress was made to her exact measurements and is amazing looking. The great...
Hell Denise,
We are very sorry for your recent experience with UV, and appreciate you taking the time to review your experience. I must apologize, as your order should have been shipped sooner. I have notified our shipping manager to see what happened here, and to make sure it does not happen again. I do see that you submitted an email to customer service on 9/17, and our team replied back that same day, our apologies if our email was not well received.
Again, thank you for your review.
Sincerely, Alex
Customer Service Manager