Denise W.

The packages that have what would be considered easily damaged, comes in a plastic bag. I never receive a bill/receipt in with my purchase!? This is not only a standard practice in business but also helpful with my credit card invoice(s) from bank! I absolutely have no idea what's what. Don't know what item/purchase corresponds with the transactions I've made on my bank statement. You need to put the right bill slong with the charge on the statement so you know you havent had a frsudulant charge made or that a mistake has been made. The bank would need proof! No bill?
No proof? Showing the bank the item wouldnt be exceptable plus they'd think you were strange. Maybe take the card away! As they have right to. I'm not a respondsible card holder etc. Need a receipt! An automatic paper/bill/receipt we all receive for any purchase from anywhere! However... today... Oct. 15/18. They heard me! I received a 2packages from them. One deemed possible breakage/damage in a proper box! Items safe from possible damage, which may occur on its extremely long journey to it's destination. I'm extremely pleased with this change! Means they are going the extra mile to rectify a problem. However there still was no receipt. I was told however through customer service a day before that they were sending me receipts for my purchases. I told them I needed one for every purchase. I await to see my receipts. They are a standard business ritual. We all receive one upon making a purchase from anywhere! My niece will love the item I purchased for her, that I found through lightinabox. They have an awesome selection of merch to be purchased! I gave them 3stars because I'm waiting for a change in what i consider poor business etiquette. They've stepped up so I'm extremely happy! Customer care is very important now since it's decline of late. They will get 5stars for sure upon receipts with every package that is properly sent! I love their company!... but see issues had to be worked out. So 5stars here we come! I know they can do it. I have faith! Thank YOU! Take care! Denise WADE. From Canada.