I ordered 12 doses of Frontline Plus for cats for about $100. I became nervous when I didn't receive an email confirming receipt of the order, when it shipped, etc. When the charge hit my credit card, I called and after waiting on hold for about a half an hour, I did get through to an actual person. That person did confirm receipt of the order and that it was in line to be shipped. About 5 days later, I received exactly what I purchased.