D G.

You can rely on the QBO Bookkeeping services but DO NOT, I repeat, DO NOT use their Payroll Services, you can not rely on this systems integrity, you can not rely on issue resolution. My account was hacked and $10k was stolen. I was given the run around until I finally gave up. I do not want anyone else to every go through this. I also delt with issues when trying to do Payroll amendments. The reps that take your requests only create a case for them, there is a seperate department for payroll resolution which is outside of the US. If the rep makes a mistake in the request it will be cancalled and you have to start over again, resolution takes 40-60 days. It will never be resolved. This company has no process for ensuring issues are resolved, there is no follow-up, there is no reaching out to the customer to ensure they understand the request. They will waste your time and energy. Very unprofessional. I do not want anyone else to ever have to deal with this. DO NOT USE INTUIT FOR PAYROLL SERVICES.