Dennis B.

Bought 2 mugs one had a big chip in the handle so they issued a refund and said it could take a month

They cancel every order I place they blocked my cell numbers they say email them at customer service only for them not to reply then they really show that they "DON'T" care about anyone by refusing to reply to the email they told me to send it they have sent me the wrong item many times or a authentic hockey jersey with NO nameplate on it and hoodies where the logo on the front was coming apart but yet here is the email they just sent me that is based on them lying about something reasons that they made up if you buy from them you are at a high risk but this was their email to me just now.Dear Dennis,

This email is in response to your excessive lost packages on orders fulfilled by Fanatics, Inc. or one of its affiliated entities ("Fanatics Retail Group").

We believe our customer service team has acted diligently and in good faith to resolve any and all concerns you have brought to our attention, and we now consider all matters closed. Accordingly, we have decided to no longer do business with you or communicate with you other than in writing. Effective immediately, we no longer plan to respond to your contacts of other types, such as contacts via phone, email, social media, or other electronic means.

If you wish to continue communicating with us, you may do so in writing at the following address:

Fanatics Retail Group
Customer Service Department
7215 Financial Way

Again i get 2 damaged Rawlings Mach Pro batting helmets and do everything for a return send them pictures and circled the damage paint but yet no return label just stalling their word is fake do not trust them even with proof.