Dennis C.

The wait while my documents were being verified was well over half an hour. The hardest part of the waiting period was the estimated time kept changing. It started at 10 minutes, went down to 8 minutes and then climbed all the way to 21 minutes. Then up and down after that. I would like to see a better estimate of the waiting time. If it is going to be 30-40 minutes, OK, then let me know at the start. At least I didn't have to listen to canned elevator music while I waited.
The video call was a very pleasant experience. I was notified what documents to have handy and the lady I spoke with was most pleasant, polite and helpful. She walked me through the process and was professional throughout the experience. I would give ID.me high marks for the service provided and it is exceptional that they provide a survey to improve their service. I would definitely recommend ID.me to a friend.

The booking went very well and I was satisfied with the extremely economical price for a 2 bedroom suite in Phuket. Agoda is my booking site of choice because of the room details, helpful customer reviews and efficient online service.